Overhead Installation

Discover our step by step guide on overhead installation

You will be given an all-day appointment due to the nature of overhead works. Work can take anywhere from two hours to all day, depending on the size of your garden and complexity of the infrastructure.

Our engineer will use existing poles to connect your property via overhead cables. The cable will then be run down the wall of your property to a small grey Customer Splice Point box.

Step by step guide

Step one

Our skilled Engineer will locate your fibre on the pole.

Step two

The cable is brought to your property overhead, using a telehandler or a ladder.

Step three

A hook will be installed on the side of your property to hold the cable.

Step four

The fibre is then tacked down the wall neatly, to the entry point on the ground level.

Step five

The fibre is brought to a Customer Splice Point (CSP) - a grey box on the outside of your property.

Step six

A small hole is then drilled into the wall, connecting the fibre to the ONT - a white box on the inside wall.

Step seven

The engineer will then connect the ONT, to your hub and you’re ready to go!

Step eight

Finally, we carry out a speed test to make sure you are receiving brilliant ultrafast broadband.

Overhead Installation FAQs

  • Can I rearrange my appointment?

    You’ll receive a confirmation email of your appointment after it’s booked. We require at least two working days’ notice for rescheduling installations. Missed appointments or late changes are chargeable at a reduced rate. Please let us know as soon as possible if you need to reschedule.

  • When will my engineer arrive?

    We’re afraid we can’t provide an exact time for your installation as previous engineering jobs on that day may have overrun. We will give you either a morning or afternoon time slot.

    For morning appointments: Any time between 8.30am and 12pm.

    For afternoon appointments: Any time between 12pm and 4pm.