How can we help?
Search our Frequently Asked Questions here or see commonly asked topics below.
Can I self install the radio?
Can I use my own router for wireless?
Can I use my own WiFi access point or ethernet over mains adapter for wireless?
Do I need a line of sight to your wireless mast?
Do I need planning permission?
How do you install wireless broadband?
How fast is wireless broadband?
How quickly will you get me back up and running if I have a problem with my wireless broadband?
How reliable is wireless broadband?
Is the wireless technology safe?
What do the lights mean on my router?
What is wireless broadband?
Will the service cut out when it rains, snows or is foggy?
Need help?
If you want some advice on an upgrade to your existing package, or need to let us know about a problem, our friendly customer support team in Dorset are here to help Monday to Friday 8am to 5:30pm (excluding public holidays) and Saturdays 10am to 4pm.
Call us on 0333 240 7997, or you can complete the form, and we’ll get back to you.
Why not download our app?
Manage your account, check bills, access help information and contact our customer support team.
Download now from the Apple App Store or the Google Play store
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