How can we help?
Search our Frequently Asked Questions here or see commonly asked topics below.
Can I use my own router?
Can I use my own WiFi access point or Ethernet over mains adapters?
How do you install fibre broadband?
How fast is full fibre broadband?
How quickly will you get me back up and running if I have a problem?
How reliable is full fibre broadband?
Monday 12th November Test Question?
What do the lights mean on my router?
What is full fibre broadband?
Need help?
If you want some advice on an upgrade to your existing package, or need to let us know about a problem, our friendly customer support team in Dorset are here to help Monday to Friday 8am to 5:30pm (excluding public holidays) and Saturdays 10am to 4pm.
Call us on 0333 240 7997, or you can complete the form, and we’ll get back to you.
Why not download our app?
Manage your account, check bills, access help information and contact our customer support team.
Download now from the Apple App Store or the Google Play store
Tell me more
In-depth guides and videos on our most popular topics.