How quickly will you get me back up and running if I have a problem

Our network is monitored 24/7 and if we find any issues, we make sure it's fixed as quickly as we can to get you back up and running. For home and small business customers, if you have problem with your connection, we’re here to help during our business hours of Monday to Friday 8am to 5:30pm (excluding public holidays) and Saturdays 10am to 4pm. Give us a call on 0333 240 7997 or raise a fault here and our support team will be in touch asap. 

For businesses that need support 7 days a week, or guaranteed fix times, call us to talk about our enhanced business services.