Garden Works and Installation

Everything you need to know about your upcoming appointment

Preparing for your installation

Your fibre installation happens in two parts:

Day One: Garden Works

Our garden team will cross your garden using our state of the art trenchless technology. Work can take anywhere from half an hour, to all day, depending on the size and complexity of the landscape of your garden.

Day Two: Installation

Our fibre team will install your hub and connect you to our ultrafast fibre broadband. This will normally take around 2 hours.

Step by step guide

Step one

We work with you to finalise a route across your garden.

Step two

Our team will survey the land as we go to check for utility cables.

Step three

We will lay the fibre using our light touch equipment which will only leave a small cut in the grass.

Step four

We endeavour to ensure the ground is left as it is found, subject to weather and ground conditions.

Garden Works FAQs

  • What happens when our Garden Team arrive?

    You will be given an all-day appointment due to the nature of the garden works. Work can take anywhere from half an hour, to all day, depending on the size and complexity of the landscape of your garden. Fibre will be laid between 200-300mm below the surface.

    We do not require any access to the inside of your property for this stage. The team will lay the fibre from our existing network across your garden, to the confirmed entry point of your home. The garden manager will make the best effort to minimise any disruption to your garden.

  • Do I need to confirm my appointment?

    You’ll receive a confirmation email of your appointment after it’s booked. If this date is not suitable, please contact us at least 24 hours before to rearrange.